Prices and concessions are as advertised in the current theatre programme.

Ticket Prices include a 17.5 % VAT. Please check tickets, as mistakes cannot always be rectified.

All tickets must be paid for within seven days of booking. The only exception being authorised Group Bookings where Hever Lakeside Theatre has agreed to accept a deposit, the balance being payable as agreed with the Box office at the time of booking.

Castle gates open at 6.30pm Tuesday – Sunday. All performances commence promptly at 8.00 pm. Every effort to admit latecomers will be made at a suitable break but admission cannot always be guaranteed.

Smoking is not permitted in the auditorium. The use of cameras and camcorders during the performance is not permitted. Mobile phones must be turned off in the Auditorium and obstructions must not be left in the aisles.

Each member of the audience must have an official ticket. Children under the age of seven years old are not permitted. No pets are allowed in the auditorium.

Hever Lakeside Theatre cannot take any responsibility for the loss, damage or theft of any personal property belonging to patrons of the theatre.

The Theatre reserves the right to introduce special offers and discounts without notice. Tickets already purchased will not qualify for these offers. No more than one discount may ever be applied to the full price of a ticket; for the avoidance of doubt this includes the discounted Annual Patron Ticket Price.

Hever Lakeside Theatre reserves the right to refuse admission in such circumstances as they see fit.

Any ticket holder may be asked to leave the theatre if their presence is causing a disturbance to others, and the Hever Lakeside Theatre may take appropriate action to enforce this right.

Cancellation Policy
No performance is guaranteed. In the event of a cancellation or abandonment of a performance or where less than half the performance has taken place no monies shall be refundable. Audience members may claim tickets of an equivalent value for any future performance in the same or following season at the Hever Lakeside Theatre, subject always to availability and should return their original tickets together with a covering letter.

Hever Lakeside Theatre reserve the right to make any alterations to the advertised arrangements rendered necessary by any unavoidable cause.

Refunding
Tickets cannot be refunded and can only be exchanged in accordance with the above cancellation policy.